Returns & Exchanges
At Something Went Wrong, we believe beauty should be effortless, even when a product isn't the perfect match for your skin. If you are not completely satisfied with your purchase, we offer a 30-day return window for all skincare and cosmetic items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package with Care
Place the items in their original packaging, ensuring all lids are secured to prevent leaks, and include your packing slip inside the box.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing