Frequently Asked Questions
Everything you need to know about your beauty essentials.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs.
Are your products cruelty-free?
Yes, all products at Something Went Wrong are 100% cruelty-free and we never test on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase if you need to make any changes.
Are your beauty products safe for sensitive skin?
While our ingredients are dermatologically tested, we recommend checking the full ingredient list on each product page and performing a patch test before full application.